Pet Boarding & Daycare

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Picking up the Pieces

Picking up the Pieces

2020 has been a year filled with challenges, especially for pet professionals in the boarding and daycare industry. While many facilities are back to work, the lack of travel throughout the United States has taken a toll on our industry. We recently conducted a survey of over 275 boarding and daycare facilities. The results of […]

4 Powerful Strategies to Connect & Reengage with Clients

4 Powerful Strategies to Connect & Reengage with Clients

Compared to other industries, the pet care industry has always required extra TLC. We’re not just fixing a car; we’re caring for someone’s furry family member. But right now, the human TLC is more important than ever. Pre-pandemic, you and your business likely took customers for granted. This statement isn’t meant to be critical; it’s […]

The Importance of Routine & How It Benefits Your Canine Clients

The Importance of Routine & How It Benefits Your Canine Clients

If things go right, a boarding or daycare experience will be a positive one for visiting dogs. Dogs will display behaviors that indicate they are happy and unworried, like running up to your door, eager to get inside and wagging their tails. Owners will notice this and feel confident that their pet is cared for […]

Small Town Success

Small Town Success

Achieving success in business is a challenge in any size community, but in a small town, it presents its own unique struggles and opportunities.  Any small town is lucky to have a pet service provider. Just ask someone who has a Poodle in a town without a groomer! Boarding, daycare and grooming provide essential services […]

The “5 S’s” of Online Waivers

The “5 S’s” of Online Waivers

It’s safe to say that 2020 belongs in the doghouse. Pet boarding and daycare facilities have faced tremendous challenges during COVID-19. And as overlooked essential businesses, it’s critical that you do everything possible to adapt and overcome. Operating hours, staffing, inventory strategies, revenue models…by this point in the crisis, you’ve likely explored every opportunity and […]

Woof’s Play & Stay: The Business of Success

Woof’s Play & Stay: The Business of Success

Andy Wiltz, owner of Woof’s Play & Stay, entered the pet care field in a rather unique way. In college, Andy studied entrepreneurship. After finishing his education, he did strategy consulting throughout the U.S. and overseas. One year, Andy did extremely well at the consulting company he was with.  For his efforts, Andy received a […]

On the Road with Woof’s Play & Stay’s Very Own “Hoodle”

On the Road with Woof’s Play & Stay’s Very Own “Hoodle”

If a shag carpet-covered Hoodle (half Honda, half Poodle) sneaks up behind you on the road, don’t worry, that’s just Andy and Dan Wiltz having a bit of fun!  Inspired by Jim Carey’s 1994 hit movie Dumb and Dumber, Kansas City doggie daycare owner Andy Wiltz and his dad decided to recreate Dumb and Dumber’s […]

A Feline Family Affair

A Feline Family Affair

Owners that view their pets as family members expect us, as pet care professionals, to also treat their pets as family members. And part of this treatment may mean keeping their pets in the family unit during the boarding stay.  Many owners have multiple cats, or both cats and dogs. As boarding facility owners and […]

Think Tank: Digital or Die

Think Tank: Digital or Die

2020 was the year that changed everything. Instead of going out and spending time in the real world, people flooded to the digital world. Thanks to our phones, tablets and computers, we were able to do business, interact with others and live our lives in what became 2020’s “new normal.” The world was already headed […]

Behind the Study: URIs in Felines Significantly Decreased with UV Air Disinfection

Behind the Study: URIs in Felines Significantly Decreased with UV Air Disinfection

Upper respiratory infections (URIs) in an animal shelter’s kitten nursery decreased 87.1% when ultraviolet (UV) germicidal irradiation air disinfection systems were used, according to a recent study published in the Journal of the American Veterinary Medical Association (JAVMA). The three-year, retrospective observational field trial was conducted at the Arizona Humane Society in Phoenix, Arizona using […]

The Pandemic Puppies Are Coming! Addressing Anxiety & Crate Training

The Pandemic Puppies Are Coming! Addressing Anxiety & Crate Training

The rush to purchase and adopt dogs during the pandemic was “out of the blue”— just like the pandemic itself. No one expected the surge in demand for companions during quarantine. Dogs provide companionship at a stressful time, and a reason to get out and go on a walk. People reported that they had always […]

Record–Setting Attendance at Pet Boarding and Daycare Expo 2020

Record–Setting Attendance at Pet Boarding and Daycare Expo 2020

The Pet Boarding and Daycare Expo 2020, which normally takes place annually at the Hershey Lodge in Hershey, PA, set the record for the highest attended pet boarding-focused event ever. For safety reasons due to the pandemic, the expo was moved to a virtual event. The expo invited over 765 attendees to take part in […]

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