Pet Boarding & Daycare

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Understanding Feline Heartworm

Understanding Feline Heartworm

Heartworm Disease in the canine has been well documented and, until recently, has been seen exclusively in the domesticated dog and canine-related species. Only in recent years has there been mutation of Heartworm, allowing the disease to be transmitted to other species, primarily cats. In all Heartworm infected pets, the mosquito is the vector that […]

Fending Off Fire: Is Your Facility Prepared?

Fending Off Fire: Is Your Facility Prepared?

You think about it, but it will never happen to you. The scary, dark things happen to others. Not others we know, certainly, just others.  Until it does. It happens. The darkest, scariest thing does happen—to you or to someone you love and respect. Lenny Zannin, owner and trainer at Breakthrough K9 Training, received that […]

Is Your Facility Truly An Enrichment Center?

Is Your Facility Truly An Enrichment Center?

The term “enrichment center” is being used more and more frequently in the pet care services industry. As competition increases it’s become important to differentiate ourselves, and using the term “enrichment” is an effective way to do that. However, most facilities aren’t operating as true enrichment centers. Enrichment is an active, conscious process with measurable, […]

Purrfection: Mary’s CatVilla

Purrfection: Mary’s CatVilla

Nestled within the picturesque countryside of Peka Peka on the Kapiti Coast of New Zealand is Mary’s Cat Villa, an exclusive boarding facility catering to only cats. The owners, Mary Bossley and her husband, Frank Simon, have been animal lovers for their entire lives. In fact, cats brought them together. Mary had pets of all […]

Are Your Paws On The Right Track?

Are Your Paws On The Right Track?

The appeal of using a consultant in your business is undeniable. It seems so easy to have an expert come in, investigate your business practices and, like the flip of a switch, have a secret formula that guarantees success. After all, they look good and talk a good game. What is this secret sauce that […]

Pricing Your Services

Pricing Your Services

Most business owners in this industry open a pet care center because they enjoy being around pets. They look forward to happy pets and their owners. But they weren’t trained or don’t possess the skills of a top Chief Financial Officer (CFO). They aren’t thinking, “Yippee; I look forward to adjusting our prices frequently to […]

Shake Rattle and Roll: Coping With Fearful Pets

Shake Rattle and Roll: Coping With Fearful Pets

Blame it on being a veterinarian, but when I hear the phrase ‘Shake, Rattle and Roll’, I envision quivering cockers and trembling tabbies. Admittedly there are pets that truly seem to enjoy coming to my office, so I don’t take these panicky pets personally. I would however love it if all of my patients and […]

Understanding Your Clients

Understanding Your Clients

As the pet industry has grown into a multi–billion dollar industry, not surprisingly so, has also grown the number of reports and industry surveys related to how much is being spent on pet-related services. This much on pet food. That much on pet grooming. This much on veterinary care. That much on pet boarding. The […]

Good, Better, Best: Defining Best Practices For Your Pet Services Facility

Good, Better, Best: Defining Best Practices For Your Pet Services Facility

Best Practices for your pet services facility are defined as a set of guidelines that you practice to complete your services in the highest manner for your clients and their pets. For many pet professionals, they are already in place, yet not written or defined. You may have a certain way you greet your client, […]

The Other Side Of The Gate: What Pet Parents Look For In A Facility Tour

The Other Side Of The Gate: What Pet Parents Look For In A Facility Tour

The debate has raged (gently so) in the pet care services industry over how to identify the two–legged guardians of four–legged domesticated creatures. Should they be called “pet owners” or “pet parents”? According to a 2013 survey conducted by research consultant Kelton Global, 9 out of 10 pet owners regard their pets as family members, […]

Paradise Ranch Pet Resort: Where The Fun Never Ends

Paradise Ranch Pet Resort: Where The Fun Never Ends

“My dog is having a better vacation than I am!” That’s the comment that Brian Kneier and Kristyn Goddard, the owners of Paradise Ranch Pet Resort, hear all the time. I don’t think that anyone does it quite the way we do,” says Brian. “We care for the pets in a complete resort style while […]

Want More Great Customers?

Want More Great Customers?

Of course—any smart business owner or manager does. So how would you describe what characterizes your most valuable new customers? Great customers come from other happy customers (referrals). Why Referrals Are Important Every business loses a percentage of their customer base each week, month, and year for two major reasons: something went wrong with their experience, […]