Pet Boarding & Daycare

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Addressing Common Behavior Problems: Digging

Addressing Common Behavior Problems: Digging

Although many behavior problems can’t adequately be addressed in a boarding environment, that doesn’t mean boarding and daycare staff can’t offer tips to clients having challenges with their pets. Assisting your customers on issues they’re having real problems with can build customer loyalty which is priceless.  With this in mind, let’s talk about a common […]

When Something Goes Wrong

When Something Goes Wrong

As you likely know, providing quality pet care includes a lot of sensitive moving parts. All pets have unique physical and emotional needs, and it’s your duty to ensure they’re consistently and continuously met. Pet industry business owners strive to meet this demand by providing the best possible care to every pet that comes through […]

Website Myths and Mistakes

Website Myths and Mistakes

1 If we build it, they will come. FALSE. Many pet resort owners think that creating a website for their business gives them a billboard on the internet that all pet parents in their community will see. Truth is, their website is merely one of thousands of pet resort websites on the web. This means […]

Assessing the Value of Add-On Services

Assessing the Value of Add-On Services

One of the most rewarding experiences as a pet care services provider is to have a pet owner express how happy and grateful they are with the care and service you’ve provided for their pet. It’s just as rewarding to see that a pet’s specific physical and emotional needs are met. Even more important is […]

Glacier K9 Resort & Spa: A Cool Place for Pets

Glacier K9 Resort & Spa: A Cool Place for Pets

Imagine vacationing at a resort that has spacious suites with breathtaking views, offers unlimited activities, and caters to your every want and need. That’s exactly what Christie Becker and her husband, Jake, envisioned when they decided to build Glacier K9 Resort & Spa. Christie entered the pet care field in 1996 when she opened a […]

From Bother to Boon: Interactive Treat Cams Turn Remote Monitoring on Its Head

From Bother to Boon: Interactive Treat Cams Turn Remote Monitoring on Its Head

Webcams have long been a standard tool for pet boarding facilities. By giving customers a visual check–in on their pets from afar, pet hotels have offered customers peace of mind that comes with being able to view their pet. However, webcams also have been known to create angst for pet owners who think Brutus looks […]

Starting off on the Right Paw with Feline Boarding Experiences

Starting off on the Right Paw with Feline Boarding Experiences

“I am sorry, I will need to cancel the three–week stay we had booked for Fluffy. Yes, we will still be going to Europe. We will have a neighbor put out food every few days”. The cat industry has a high cancellation rate because cat owners cannot locate the cat or safely get the cat […]

Handling Obesity in the Pet Care Facility

Handling Obesity in the Pet Care Facility

In recent years, research has shown that one of the most common health issues for pets comes in the surprising form of obesity. A recent study conducted by the Association for Pet Obesity Prevention revealed that over half of all pet cats and dogs in America can be classified as “obese,” with 53% of dogs and […]

3 Steps to Positive Species-Typical Behavior with Enrichment

3 Steps to Positive Species-Typical Behavior with Enrichment

True enrichment is vital. Enrichment can be defined by breaking down the term into three parts: en–rich–ment. The prefix “en” is a unit of measurement. “Rich” means abundant. And the suffix “ment,” for our purposes, means “expressing the means or a result of a species–typical behavior in a way to strengthen behavior.” All three aspects […]

4 Reasons Great Management Matters

4 Reasons Great Management Matters

When most owners open a pet care facility, they abandon a previous career with the hope of being paid for playing with puppies, having exchanges with their lovely owners – and maybe hiring a few fabulous employees.  This idealistic picture is sometimes also filled with rainbows and butterflies. Then they open the doors and reality […]

Jill’s Pet Resort: Creating Happy Owners & Tail-Wagging Pets

Jill’s Pet Resort: Creating Happy Owners & Tail-Wagging Pets

“When my husband, Donald, and I decided to build a luxury pet resort, we knew that we wanted our facility to be a jaw–dropping showplace,” says Jill Nobles. “And, we wanted it to have a homelike atmosphere where every pet enjoys their stay, and the owner can enjoy their own vacation knowing that their pet […]

3 Ways to Make Your Pet Care Website Stand out from the Rest

3 Ways to Make Your Pet Care Website Stand out from the Rest

When it comes to getting your business in front of potential customers in your service area, a Website is an essential piece of the puzzle.  With more and more customers researching companies online before hiring them, any company that’s missing a Website lacks the necessary credibility to add new customers—and ends up missing out on […]

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