Pet Boarding & Daycare

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Animal Care Is Human Care: What a Pandemic Made Clear

Animal Care Is Human Care: What a Pandemic Made Clear

As confirmed COVID-19 cases in the U.S. approached 2 million and well over 100,000 deaths, the official number of animals in the U.S. with the virus stood at seven, including a tiger and a lion. Further, per the CDC, “there is currently no evidence that animals play a substantial role in spreading COVID-19.”1 Yet, pet […]

Attract Your Ideal Cat Clients With Add-On Services

Attract Your Ideal Cat Clients With Add-On Services

Cat owners can be challenging for boarding facilities to attract and maintain for a multitude of reasons. Many cat owners believe they can just leave food and water out, and the kitty will be “fine”.  The cat clientele that is going to pay for boarding has many unique quirks. These owners have a certain way […]

Implementing Written Systems and Operations

Implementing Written Systems and Operations

Written policies and procedures can control your vision and help to train, manage and build up your staff. But how can you make your SOPs (Standard Operating Procedures) an effective and viable part of the day-to-day operations? Listen, Empower and Engage Ever overhear a team member say to a new employee, “this is how I […]

Serenity Dog Retreat: Exclusive Care in a Breathtaking Setting

Serenity Dog Retreat: Exclusive Care in a Breathtaking Setting

Imagine the complete bliss of vacationing in a sprawling southern manor surrounded by 25 lush acres of beautifully manicured lawns and gardens. During your stay you are treated to luxurious lodging, around-the-clock personal service, fun activities, and the opportunity to relax and unwind with a few close friends. That is what the guests of Serenity […]

Questions From the Tank

Questions From the Tank

A Member of the Dog Daycare Business Think Tank asked: What’s the best way to directly market to the customers of your immediate competitors? The holy grail of business marketing is being able to target the current customers of your competitors. It’s a perfect audience; you know they have a dog(s), you know they are […]

3 Post-Pandemic Revenue Mistakes

3 Post-Pandemic Revenue Mistakes

The pet care industry is supposedly recession-proof—but COVID-19 showed us it’s not pandemic-proof. For some business owners, this was the first major crisis they’d encountered. Others faced the 2008 economic financial recession and September 11th. COVID-19 was unique, however, as it brought work and travel to a screeching halt.  Pet care facility owners across the […]

5 Lessons Learned From COVID-19

5 Lessons Learned From COVID-19

None of us could have predicted the impact COVID-19 would have on our businesses. Stay-at-home orders and canceled events have been great for bonding with our pets, but as a business owner, social distancing has hurt your bottom line. And while we could wallow in self-pity, vent about our losses or how poorly our community, […]

Precautions to Take When Reintegrating the Pack

Precautions to Take When Reintegrating the Pack

People all over the country are returning to work and getting back into what was once their regular routine. For many, this routine involves dropping their dog off at daycare before they head to work for eight or more hours. Over the last few months, most dogs have become accustomed to their owners being home […]

Working Together: Behavior Modification Training to Help Your Business

Working Together: Behavior Modification Training to Help Your Business

I think all of us can agree that 2020 is unlike any year we have experienced. Last December, who imagined that 3-4 months later the nation would essentially close down? That not only would millions of businesses be forced to close, but they’d be prohibited from reopening for months. And would anyone have guessed that vacation […]

Party Time! Events for Business Promotion

Party Time! Events for Business Promotion

After restrictions across the country are lifted, everyone will want to celebrate! Here are some ideas to get the party started. Hosting an event to promote your business introduces new clients to your services and creates multiple networking opportunities—or can even be a way to recruit new staff. When you decide to host an event […]

It’s Time to Start Rebuilding

It’s Time to Start Rebuilding

At long last, summertime is just around the corner. The days are longer, the sun is brighter—and people are hopefully willing to start going on vacations again.  For pet care businesses, summer means more than warm weather. We hope that individuals will be back to work and families will make travel plans. We can’t wait […]

Behavior Modification vs Obedience Training and How to Teach Them in a Boarding Environment

Behavior Modification vs Obedience Training and How to Teach Them in a Boarding Environment

If you are considering teaching dog training in your boarding or daycare facility, let’s talk about managing client expectations.  Most dog owners tend to lump obedience and problem solving into a single category they call “training.” They want a dog that doesn’t jump on people, chew the furniture, pee on the floor and run out […]

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