Pet Boarding & Daycare

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Addressing Increased Stress in Dogs Post-Quarantine

Addressing Increased Stress in Dogs Post-Quarantine

When working to prevent aggression, it’s important to understand how cumulative stress affects our dogs. Each dog has a breaking point, which dog trainers refer to as their “threshold.” Thresholds are important to recognize in order to keep everyone safe. A dog that hasn’t left their home in months could quickly cross their threshold into […]

2020 Pet Business Customer Loyalty Survey Results

2020 Pet Business Customer Loyalty Survey Results

As we all navigate the pandemic and the current economy, an age-old truth has become even truer: customer loyalty is the lifeblood of the American small business—especially in our industry. Many pet boarding and daycare businesses are still recovering lost revenue from state-mandated closings and consumer hesitance. To restore financial stability, business owners must do […]

Holiday Barn Pet Resorts: Built on Vision & Values

Holiday Barn Pet Resorts: Built on Vision & Values

When Emerson and Kathy Hughes of Glen Allen, Virginia founded Holiday Barn Pet Resorts in 1972, their focus was to provide a safe and healthy place for people to board their pets. As demand for their services grew—including training and grooming, which was added by request of their customers—the Hugheses decided to open a second […]

Feline Brush-Out: A Profitable Add-on Service

Feline Brush-Out: A Profitable Add-on Service

As a boarding facility, there are many great ways to increase the bottom line when it comes to feline care. One way we can add revenue without incurring a high upfront cost is by offering our cat clients a brush-out on their last boarding day. A brush-out by a staff member is an easy option […]

Pet Business Insurance (and Why You Need It Now More Than Ever)

Pet Business Insurance (and Why You Need It Now More Than Ever)

When first opening your pet care business, you probably planned for all imaginable challenges. You likely outlined cleaning procedures to protect animal clients from disease outbreaks and invested in ongoing staff training to prevent conflict. You probably even created a pet care business plan to ensure adequate profit was made each month. As a responsible […]

Pet Boarding and Daycare Expo 2020 Preview

Pet Boarding and Daycare Expo 2020 Preview

Like most businesses, the pet boarding and daycare industry has taken a hard hit in 2020. It is more important than ever that you put in the efforts and educate yourself to make your business stand out from the rest in order to get new and existing clients walking back through your doors. This year’s […]

Ensure Round-the-Clock Pet Safety with an Environmental Monitoring System

Ensure Round-the-Clock Pet Safety with an Environmental Monitoring System

Operating a pet care facility comes with many responsibilities, with the most important being ensuring the wellbeing of your guests. So maintaining optimal environmental conditions is essential to keeping the animals safe and comfortable.  According to the American Veterinary Medical Association, the ambient temperature for dogs and cats should be kept above 50 °F/10 °C […]

Pet Lounge Resort & Spa: A Team with a Dream

Pet Lounge Resort & Spa: A Team with a Dream

They absolutely adored their baby Gucci, and the love they had for him has led them to a super successful career in the pet care field. Roly would often say, “I think we should open up a business where we can be with dogs all day long.” Lina and Gucci were all for that idea, […]

How to Start a Fight with a Client in Just One Sentence

How to Start a Fight with a Client in Just One Sentence

If you have ever attended a meeting or read a book on client service, you expect the material to be about what you should be doing to deliver excellent client service in your business. The trouble is, all those ideas sound good on paper, but never seem to get implemented once you are back at […]

Are Reservation Specialists Essential Post-Covid?

Are Reservation Specialists Essential Post-Covid?

To survive the impacts of the pandemic, many businesses were forced to reduce staffing to the bare minimum…and pet care businesses were certainly no exception. As we’re finally starting to see the world slowly reopen, you’re likely beginning to bring more staff back on board. But as a savvy business owner suffering through the shock […]

Recognizing Body Language of a Nervous or Stressed Dog

Recognizing Body Language of a Nervous or Stressed Dog

Dog body postures change based on their emotions, just like humans. Body posture and movement signal the dog’s motivation and intent. Dogs are much more sensitive to the tiny shifts in weight forward or backward, and they also notice changes in muscle tension and breathing patterns. Dogs can recognize changes in all these characteristics at […]

Questions from the Tank

Questions from the Tank

A Member of the Dog Daycare Business Think Tank asked: Should boarding and daycare facilities be reducing their pricing as we come out of COVID? Your pricing says a lot about your business. This was true pre-pandemic, and it continues to be valid during this crisis and beyond. How you price your services communicates to […]

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