Pet Boarding & Daycare

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When Disaster Strikes: Strategies to Help You Roll with the Punches

When Disaster Strikes: Strategies to Help You Roll with the Punches

The day that you decided to start your business, you might have envisioned gleaming, smiling customers and thunderous applause for all the extra care and resources that it took to take the risk.  Only a certain few get to realize their dream of having the freedom and luxury of starting their own business.  The signs […]

Professional Pet Boarding Certification Launches Level 1 and 2 Online Courses

Professional Pet Boarding Certification Launches Level 1 and 2 Online Courses

The wellbeing of the pets in your care—and the reputation of your pet care facility—depend widely on understanding pet behavior and handling, facility sanitation, safety and disease prevention. Professional Pet Boarding Certification (PPBC) has taken the previous Outstanding Pet Care Learning Center’s (and prior to that, Pet Care Service Association’s) educational program and expanded and updated […]

Create a Calm and Quiet Environment with Acoustic Panels

Create a Calm and Quiet Environment with Acoustic Panels

Dog kennels and shelters can be noisy places. The normally hard surfaces used for walls, floors and ceilings can create an echo chamber where one dog’s barking can reverberate throughout the entire facility.  What’s more, when one dog starts barking, it can excite other dogs, who then join in the cacophony, creating an unhealthy environment […]

Lick Lesions Defined

Lick Lesions Defined

When dogs lick over and over at the same spot, they eventually cause sores that veterinarians refer to as “acral lick dermatitis” or an “acral pruritic nodule”, or more commonly, “lick lesion”.  These are itchy, thickened, centrally ulcerated or “raw” areas of skin, typically on the legs and forepaws, caused by excessive licking and complicated […]

Online Reservations: Convenience at What Cost?

Online Reservations: Convenience at What Cost?

The internet age means fast-developing technologies are keeping business owners on their toes with increasing pressure to adapt. Many of today’s pet parents embrace technology, paying close attention to your company’s website, social media presence and electronic accessibility. You’ve probably been asked by your clients—what about letting us make reservations online?  It may seem like […]

Addressing Common Behavior Problems: Digging

Addressing Common Behavior Problems: Digging

Although many behavior problems can’t adequately be addressed in a boarding environment, that doesn’t mean boarding and daycare staff can’t offer tips to clients having challenges with their pets. Assisting your customers on issues they’re having real problems with can build customer loyalty which is priceless.  With this in mind, let’s talk about a common […]

When Something Goes Wrong

When Something Goes Wrong

As you likely know, providing quality pet care includes a lot of sensitive moving parts. All pets have unique physical and emotional needs, and it’s your duty to ensure they’re consistently and continuously met. Pet industry business owners strive to meet this demand by providing the best possible care to every pet that comes through […]

Pet Boarding and Daycare Expo 2019 Preview

Pet Boarding and Daycare Expo 2019 Preview

You asked and we delivered! We heard your requests for more advanced classes for the seasoned professional—and we’ve added just that! Also new for 2019 will be three distinct educational tracks for every level of pet care professional. In addition to the restructuring of the education, this year’s PB&D East Coast Expo will feature more […]

Website Myths and Mistakes

Website Myths and Mistakes

1 If we build it, they will come. FALSE. Many pet resort owners think that creating a website for their business gives them a billboard on the internet that all pet parents in their community will see. Truth is, their website is merely one of thousands of pet resort websites on the web. This means […]

Assessing the Value of Add-On Services

Assessing the Value of Add-On Services

One of the most rewarding experiences as a pet care services provider is to have a pet owner express how happy and grateful they are with the care and service you’ve provided for their pet. It’s just as rewarding to see that a pet’s specific physical and emotional needs are met. Even more important is […]

Glacier K9 Resort & Spa: A Cool Place for Pets

Glacier K9 Resort & Spa: A Cool Place for Pets

Imagine vacationing at a resort that has spacious suites with breathtaking views, offers unlimited activities, and caters to your every want and need. That’s exactly what Christie Becker and her husband, Jake, envisioned when they decided to build Glacier K9 Resort & Spa. Christie entered the pet care field in 1996 when she opened a […]

From Bother to Boon: Interactive Treat Cams Turn Remote Monitoring on Its Head

From Bother to Boon: Interactive Treat Cams Turn Remote Monitoring on Its Head

Webcams have long been a standard tool for pet boarding facilities. By giving customers a visual check–in on their pets from afar, pet hotels have offered customers peace of mind that comes with being able to view their pet. However, webcams also have been known to create angst for pet owners who think Brutus looks […]

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