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Pet Boarding and Daycare Expo 2020 Preview

Like most businesses, the pet boarding and daycare industry has taken a hard hit in 2020. It is more important than ever that you put in the efforts and educate yourself to make your business stand out from the rest in order to get new and existing clients walking back through your doors. This year’s […]

Ensure Round-the-Clock Pet Safety with an Environmental Monitoring System

Operating a pet care facility comes with many responsibilities, with the most important being ensuring the wellbeing of your guests. So maintaining optimal environmental conditions is essential to keeping the animals safe and comfortable. According to the American Veterinary Medical Association, the ambient temperature for dogs and cats should be kept above 50 °F/10 °C […]

Pet Lounge Resort & Spa: A Team with a Dream

They absolutely adored their baby Gucci, and the love they had for him has led them to a super successful career in the pet care field. Roly would often say, “I think we should open up a business where we can be with dogs all day long.” Lina and Gucci were all for that idea, […]

How to Start a Fight with a Client in Just One Sentence

If you have ever attended a meeting or read a book on client service, you expect the material to be about what you should be doing to deliver excellent client service in your business. The trouble is, all those ideas sound good on paper, but never seem to get implemented once you are back at […]

Are Reservation Specialists Essential Post-Covid?

To survive the impacts of the pandemic, many businesses were forced to reduce staffing to the bare minimum…and pet care businesses were certainly no exception. As we’re finally starting to see the world slowly reopen, you’re likely beginning to bring more staff back on board. But as a savvy business owner suffering through the shock […]

Recognizing Body Language of a Nervous or Stressed Dog

Dog body postures change based on their emotions, just like humans. Body posture and movement signal the dog’s motivation and intent. Dogs are much more sensitive to the tiny shifts in weight forward or backward, and they also notice changes in muscle tension and breathing patterns. Dogs can recognize changes in all these characteristics at […]

Questions from the Tank

A Member of the Dog Daycare Business Think Tank asked: Should boarding and daycare facilities be reducing their pricing as we come out of COVID? Your pricing says a lot about your business. This was true pre-pandemic, and it continues to be valid during this crisis and beyond. How you price your services communicates to […]

Gut Reaction: Managing Digestive Issues in Boarding Pets

Taking care of dogs and cats in a boarding environment can get tricky. The adjustment issues can make pets sad and leave their stomachs upset—and the gut problems frequently become a challenge for boarding facilities. Owners often perceive that their pet might have picked up a bug, and this kind of misinformation can damage the […]

Save a Life, Board a Cat

Bubba was a well-loved, nine-year-old purebred Himalayan. His owners spent a lot of money to purchase him as a kitten. The owners knew that both the groomer and veterinarian they used offered feline boarding. They also knew there were other feline boarding facilities and cat sitters in their local area. Over the years, they […]

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