Pet Boarding & Daycare

7 Tips for Working with Challenging Customers

Working with customers in the professional pet care industry is a rollercoaster. On some days, a customer tells you how important you have been in their pet’s life, or surprises you with a card just to say thank you and you get tears in your eyes remembering that what you do is important. On other […]

Read More!
 
Group Play Policies to Keep Your Daycare Safe

Group Play Policies to Keep Your Daycare Safe

Any time you have multiple dogs in a single space, you are taking a risk. But dogs are social animals and enjoy the company of their own species, and dog owners like to see their pets in a happy state (not to mention, a tired state, when they themselves have had a long day). It […]

Board & Train Programs: Challenges and Solutions

Board & Train Programs: Challenges and Solutions

As most everyone who works in a boarding kennel or at a doggie daycare knows, dogs behave differently there than they do at home. If you’re considering offering board and train programs at your facility, it’s important to understand the limitations of what can be accomplished, as well as how to manage client expectations. Board […]

How to Tell If Your Marketing Is Working

How to Tell If Your Marketing Is Working

In 2019, the pet care industry is more competitive than ever. In every region, fierce rivals with deep pockets are trying to lure away your potential customers and profits. This makes it more difficult and expensive to draw in pet parents (and retain your existing customers). The ever–changing, competitive landscape means a winning (but dated) […]

Facebook Groups for Fun and Profit

Facebook Groups for Fun and Profit

Chances are, you use Facebook for marketing your pet care facility already. You probably post cute dog videos, pictures and socialization tips on a regular basis on your business page to attract attention and bring in clients. However, you may not have realized the power of Facebook Groups. Simply put, groups are a way for […]

Club Cat Hotel & Resort for Felines

Club Cat Hotel & Resort for Felines

“I admit it,” says Shana Martin with an infectious grin, “I am a lifelong cataholic and I’m proud of it. Cats have enriched my life since I was a baby.” Shana is the founder and owner of Club Cat, a boutique luxury feline–only hotel and resort. They opened their doors in early 2019. Cats have always […]

Pet Care Professional Safety: Who’s Taking Care of You?

Pet Care Professional Safety: Who’s Taking Care of You?

Donna works as a groomer in a busy boarding kennel in a busy burg. She works with several other employees; groomers, trainers, daycare attendants and kennel attendants, and they all enjoy a vibrant workplace with happy clientele returning regularly. Her workplace is like most—it has tubs, tables, gates, cages, dryers, grooming equipment and pets. There […]

How to Identify a Healthy Pet: Intake and Daily Exams

How to Identify a Healthy Pet: Intake and Daily Exams

Animals can’t talk. They can’t say, ‘Hey, I’m not feeling well…I might need medical attention.’ So it is up to us to figure it out. That means that we, as animal owners, care givers, groomers, etc., must be able to ascertain a deviation from the norm. The best way to be able to spot a […]

How You Can Knock out Your Single Greatest Competition

How You Can Knock out Your Single Greatest Competition

The single most dangerous threat to the pet boarding industry is the growing trend of house sitting. More and more people are buying into the illusion of personalized care that, in most cases, is promoted by amateur home sitters looking for an easy buck. Pet ownership statistics (American Humane Association) show that most dog owners […]

Talk the Talk: Understanding Canine Body Language for Staff Safety

Talk the Talk: Understanding Canine Body Language for Staff Safety

Learning and understanding canine body language is the foundation of safety in any pet care career. Dogs communicate at all times and it is our responsibility as pet care professionals to learn their language. Like human communication, canine language includes vocalizations, body postures and facial expressions. Observing and learning to recognize each type of mannerism […]