Pet Boarding & Daycare

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When A Dog Bites

When A Dog Bites

When a dog bites, everyone will likely be worried about the bite victim, but what about the biter? Understanding the warning signs can help prevent a bite from happening, but how the biting dog is handled immediately afterwards can help prevent bites in the future and correctly set the stage for future behavioral training. Properly […]

How To Simplify Your Social Media Plan & Improve Your ROI

How To Simplify Your Social Media Plan & Improve Your ROI

It this point in time it’s clear that Social Media is important—it’s hard to imagine a world without it. It’s impossible to go out in public and not see people scrolling through Facebook or Twitter on their phones, or watching videos on YouTube. Social Media is all around us and it’s not going away any […]

Want More Great Customers?

Want More Great Customers?

Of course—any smart business owner or manager does. So how would you describe what characterizes your most valuable new customers? Great customers come from other happy customers (referrals). Why Referrals Are Important Every business loses a percentage of their customer base each week, month, and year for two major reasons: something went wrong with their experience, […]

Paradise Ranch Pet Resort: Where The Fun Never Ends

Paradise Ranch Pet Resort: Where The Fun Never Ends

“My dog is having a better vacation than I am!” That’s the comment that Brian Kneier and Kristyn Goddard, the owners of Paradise Ranch Pet Resort, hear all the time. I don’t think that anyone does it quite the way we do,” says Brian. “We care for the pets in a complete resort style while […]

The Other Side Of The Gate: What Pet Parents Look For In A Facility Tour

The Other Side Of The Gate: What Pet Parents Look For In A Facility Tour

The debate has raged (gently so) in the pet care services industry over how to identify the two–legged guardians of four–legged domesticated creatures. Should they be called “pet owners” or “pet parents”? According to a 2013 survey conducted by research consultant Kelton Global, 9 out of 10 pet owners regard their pets as family members, […]

Good, Better, Best: Defining Best Practices For Your Pet Services Facility

Good, Better, Best: Defining Best Practices For Your Pet Services Facility

Best Practices for your pet services facility are defined as a set of guidelines that you practice to complete your services in the highest manner for your clients and their pets. For many pet professionals, they are already in place, yet not written or defined. You may have a certain way you greet your client, […]

The Importance Of A Daily Examination

The Importance Of A Daily Examination

There’s nothing worse than an upset client, especially when you can avoid the situation by taking 10 minutes a day with their dog to perform a daily examination.  The time you spend on the exam will save you money and headaches by lessening medical issues and keeping clients happy.  The daily exam accomplishes several things. […]

Your Role In Spotting Signs Of Kidney Disease

Your Role In Spotting Signs Of Kidney Disease

Did you know that more than 1 in 3 cats1 and 1 in 10 dogs2 will be impacted by kidney disease in their lifetimes? Recent studies suggest numbers might be even higher, with more than half of cats over 15 years old being afflicted.3 So, what does this mean for you? It’s another opportunity for […]

Pet Boarding and Daycare Expo 2017

Pet Boarding and Daycare Expo 2017

Hershey, Pennsylvania A new program titled Pet Pro Panel Discussion will make its debut on Monday afternoon, for those coming in early and wanting to be a part of a round–table type of discussion on all things boarding and daycare. This four hour program will feature four industry experts there to answer your questions and […]

Misleading Assessments Part Two:

Misleading Assessments Part Two:

Part One of this article outlined strategies for comprehensive assessments for new dogs coming into daycare or boarding. Part Two will outline training plans for accommodating unwanted behaviors. Deciding which behaviors can be accommodated by staff ahead of time is important. Equally important is deciding which behaviors will be accommodated for free and which behaviors […]

Learning By Association

Learning By Association

Imagine a dog in nature. It has instinctive reactions that jump-start survival. Those instincts are not sufficient to protect the dog in all cases. Learned behaviors are added that modify and augment instincts to give the animal a chance to survive in a complex, often hostile world. The most basic form of learning is making […]

A Better Model For New Client Acquisitions

A Better Model For New Client Acquisitions

When a pet owner visits your website, what do you think they are looking for? Consciously, it’s typically basic information—who are you, what do you do, where do you do it? But unconsciously, what they’re really asking is, “Can I trust you?” We instinctively look for trust whenever we are evaluating a new relationship. The […]

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