Pet Boarding & Daycare

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5 Reasons Why a Culture of Compliance Is Hurting Your Team

5 Reasons Why a Culture of Compliance Is Hurting Your Team

As a leader, I’m sure you’ve had those days. The ones where it feels like no one is doing their job and you say to yourself, “If everyone would just do what I tell them to, everything would be great.”  Perhaps that feeling may ring true in the moment, but what you’ve described is a […]

We Are In the People Business (Not the Pet Business)

We Are In the People Business (Not the Pet Business)

If every pet could be completely in charge of their lives and be the ones to choose which facility they’d like to stay at; if they could be the ones paying the bills or expressing any complaints, then you’d definitely be in the pet business. However, that’s not the case at all. These pets are […]

Percy’s Playground: The Exception Not the Rule

Percy’s Playground: The Exception Not the Rule

“Our story is a bit different from many others,” says Rachel Brix, owner/operator of Percy’s Playground. We are the Ozarks’ only canine enrichment center. We offer dog daycare and boarding, but without playgroups. Instead, we focus on individualized dog/human interaction, enrichment, and client education.” The approach Rachel and her husband, Ryan, use is dog-centered and […]

Recycled Enrichment

Recycled Enrichment

Garbage litters the oceans and buried trash in landfills takes centuries to decompose. Making enrichment equipment for dog play from materials destined for the dump is a great way to keep unnecessary items from littering the earth—and save a few dollars too! Passionate about budget- and environmentally-friendly projects, Alaina Wiskoski of Canine Country Club in Fair […]

Kitty! Where Are You??

Kitty! Where Are You??

Sometimes the most difficult step of feline boarding is getting the cat to the facility. It does not matter how much we market and cater to felines, create a stimulating atmosphere, or challenge the kitties in our care mentally and physically, if the owner cannot get the feline to us, it is all for nothing.  […]

Think Tank: How Do You Get a New Business Known?

Think Tank: How Do You Get a New Business Known?

A Member of the Dog Daycare Business Think Tank asked: How do you get a new business known in the area without having to spend lots of money on advertising? This is such a common question and something every business wrestles with early on. We would all love a very powerful tool that could let […]

Taking Action: Toxicities in the Pet Care Facility

Taking Action: Toxicities in the Pet Care Facility

There are hundreds of toxins in our environment, including household chemicals, medications, plants and pesticides. Many toxins that are present in the home environment are not present in the pet care facility, and vice versa. Quality pet care facilities are proactive in preventing these types of accidents from occurring.  Poisoning occurs when a pet swallows, […]

An Important Task Managers Cringe Over and Why

An Important Task Managers Cringe Over and Why

One of the tasks your managers probably dislike (ok, hate) is hiring. While they may love the idea of welcoming a fabulous and productive new employee, it’s easy to understand why they cringe at the hiring part. After all, wading through (or drowning in) the process can feel overwhelming while they place ads, determine budgets, […]

When There Is an I in “Team”

When There Is an I in “Team”

We have all heard it, probably even said it a time or two—“There is no ‘I’ in ‘Team.’” When you heard it or said it, what was the situation? Was someone letting his/her ego get out of hand? Maybe hogging the ball or taking all the credit for work done by the group? Or, perhaps […]

6 Steps to Growing Your Pet Business to Six Figures

6 Steps to Growing Your Pet Business to Six Figures

Can you really make six figures running a boarding facility, doggie daycare or a dog training business? Yes! I’ve seen it happen over and over again. All you need to know is the right way to scale. Americans have fallen in love with their pets during the last 30 years as pet ownership exploded from […]

Measuring & Maintaining a Healthy Labor Ratio

Measuring & Maintaining a Healthy Labor Ratio

This industry is filled with business owners who are first and foremost passionate pet people. Most of these business owners think, “Whatever it takes to deliver great care is what it costs,” and focusing on key financial measurements tends to get away from them. Unfortunately, so does profit—and if not attended to, so does owning […]

Back to Basics Dog Socialization 101

Back to Basics Dog Socialization 101

“Socialization is teaching your dog how to be a part of our social life.” – Michael J. Soler, Master Dog Trainer The daily rhythm of life has changed for most people, and it has for most dogs, too. These changes really caused the need to revisit the fundamentals of canine socialization in many dog households.  […]

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