© 2024 Barkleigh Productions
© 2024 Barkleigh Productions
In this digital age, many pet care professionals make the common error of underestimating the power of the telephone. Truth be told, most of your company’s revenue will come through the phone. Having a refined phone call procedure will set you apart from your competitors and greatly increase your company’s power to convert inquiries into […]
You need to hear something and you might not like it. You have to get rid of some customers. Sounds harsh and maybe a little crazy. I know. Why on Earth would you turn people away who want to spend money with you? Nuts, right? Well, it’s actually necessary if you want your dog daycare […]
Sally S. began working with pets at a young age. She honed her knowledge, saved her money, and found a mentor in the pet services business. After some time, Sally opened her small pet care facility, Sally’s Dizzy Dog. Her business ran great for a while with just a few novice mistakes; a missed tax […]
Success can be measured in many ways. For more than twenty years, John Sturgess worked in Operations and Development for several of the world’s top hotels, including Carlson Hotels Worldwide, Hyatt Place, and Doubletree. By all accounts, he had a highly successful career in the hotel industry but something was missing. His job took him […]
Managing a flexible boarding facility that can expand and contract with customer needs presents challenges. Whether you are expanding to add to your footprint or building a new facility, there are ways to build in flexibility. Planning ahead can help you maximize each of your run openings. These five ideas can help you avoid costly […]
We often hear clients complain that their dog still has fleas even though they treat monthly with a topical or oral product. It is assumed the products are not working. In reality, they likely are working, just as promised, but many people do not understand just how they work and their limitations. Topical and oral […]
Anyone that has ever had an outbreak shutters in fear at the thought of the next possible outbreak; angry clients, sick dogs, and cleaning…cleaning….cleaning. This discussion is meant to give kennel owners the pros, cons, and health considerations when making the decision about requiring influenza vaccines in pet clients. In the past decade, clients have […]
In the past year we have seen many natural disasters that have devastated parts of the world. California experienced its largest wildfire in their state history and hurricanes brought devastation to parts of the US and Puerto Rico. Fire, flood or even a power outage could create the need to evacuate your pet care center. […]
Barkleigh Productions is excited to announce the July debut of the bi-monthly PetVet Magazine. The magazine will celebrate the wonderful, complex and interesting people that make up the veterinarian industry. PetVet Magazine will have peer reviewed content on topics such as veterinarian lifestyle, best practices, client services, business trends, pet welfare and industry news. “For […]
In the world of training there are many claims of mastery and efficacy. Few are ever proven. Real masters let their work speak for itself. Self–promoting “masters” rarely show anything outside of video tape and photos—and boy, do they look good in photos. For pet professionals who have to trust their instincts to find someone […]
This year’s expo features many brand new, progressive programs that are a must-see for all pet care professionals in the boarding and daycare industry. With a focus on daily practices, protocols and disease prevention, the 2018 Pet Boarding & Daycare Expo West has something for everyone—from employees new to the industry to veteran owners/managers. To […]
Have you or your staff ever felt overwhelmed with client communication? Communicating with clients during a pet’s stay can feel daunting, but it doesn’t have to be that way. With the right plan, tools, and a hefty dose of teamwork you can streamline how you update clients. There’s a reason this saying is so popular—it’s […]