Most pet professionals realize that cats are very different from dogs. But it can be a challenge to build the separately necessary routines and physical facility arrangements needed to accommodate all these differences.
A question I get asked a lot is, “Dom, you’ve worked with thousands of pet businesses—what’s the one thing I can do to make my business better?”
The holidays bring excitement, gatherings, and plenty of temptation for people and dogs alike. That’s why it’s the perfect season to mix things up with fun training games.
Emotional intelligence is the ability to understand and manage your own emotions, and to recognize and influence the emotions of others.
In previous years, pet care businesses could reliably count on the holiday rush to fill their buildings without much extra effort. But if you’re like most owners, you may be wondering, “Where are all the pet parents and pets this year?”
For many pet resort owners, the idea of handing over the reins to someone else can feel risky—even unthinkable. After all, you didn’t just build a dog daycare or boarding business; you built a place people trust with their four-legged family members. How could anyone…
Let’s talk about your website. It’s the front door to your business; the online HQ; the place you’re probably investing a ton of money to send traffic from ads, emails, Google and social. Sadly, though, most pet business’ websites are not the conversion machines they…
Whenever a dog lives in a house with kids and they go back to school, the dog’s behavior often changes due to a shift in their home-life schedule. Is the dog getting more rest now that the house is quieter during the day? Is the…
In working with animals, it’s understood that we put ourselves at risk each day we come in contact with them. And while it’s primarily dog bites that are at the forefront of our minds, cat bites can often be even more dangerous.
“At The Pet Station Country Club, our mission is to be the ultimate in pet care,” states Scott Burnley, founder and co-owner. “One way we achieve that is to compete with ourselves to get better every year. You can’t stay stagnant; you’re either growing or…
For pet care businesses, the Thanksgiving and winter holiday seasons are a critical component to year-end revenue. It’s typically a period of increased demand—yet many business owners unknowingly leave thousands (or likely tens of thousands) of dollars on the table year after year.
If you’re in pet care, you’re in the business of showing up—no matter what’s happening outside. Rain, wind, ice, fire, power outages, flooding…the pets still need food, water, walks, meds and someone they trust to be calm in the chaos. That’s why emergency planning in…
