After working with pet resort owners for years, some really clear patterns have become noticeable. There are businesses that are crushing it—growing consistently, building momentum—and then there are businesses working just as hard (maybe even harder) and still spinning their wheels. So what’s the difference?
For Daniel Jones, caring for pets was never just a job—it was always a way of life. Long before he became the owner and president of The Woodlands Luxury Pet Resort & Spa in New York’s Hudson valley area, Daniel was learning the pet care…
Most business owners entered the pet care industry out of a genuine love for animals and serving their communities. They imagine wagging tails, the trusting client relationships, and the satisfaction of knowing pets are safe and happy in their care. But pricing strategy? That probably…
Every boarding and daycare operator has a list. It might not be written down, but it exists. It’s the list of dogs you’re a little worried about—the ones who are socially selective, easily offended or require a skilled handler, or those you’ve stopped pairing with…
Many owners don’t decide to sell—they notice it, often in a season that felt harder than the last, in a milestone birthday or in an unsolicited email that makes them wonder what the business is actually worth. The decision arrives quietly. But what separates the…
As pet professionals, we pride ourselves in working with even the feistiest of felines. And while experience, technique and patience can help prevent escalating behaviors in many situations, there comes a time when safety must take priority.
For an industry that has spent decades running on gut instinct, word of mouth and a genuine love of dogs, pet boarding and daycare professionals rarely get a precise, standardized look at industry benchmarks. However, one survey was recently conducted, which collected responses from 457…
Dogs attending daycare are often among the most active members of the pet population. They spend their days running, playing, climbing, jumping and interacting with other dogs, making the daycare environment ideal for exercise and enrichment. However, increased activity also means mobility problems are more…
Imagine going to a resort destination where the setting feels welcoming and familiar, the activities are engaging and enriching, and the staff is attentive from the moment you arrive until the moment you leave. That’s the kind of experience the dogs at Top Dog Training…
It’s increasingly common for boarding facilities to care for older dogs alongside younger, more active ones. Quite a few of these senior guests will have underlying conditions that may be stable at home, but they often rely on familiar routines to keep things that way.…
With an approach rooted in observation, adaptability and a clear understanding that cats are anything but low maintenance, cat boarding is not an afterthought tucked into a dog-focused facility at Cat Naps Cattery in New Jersey—it is a carefully designed experience built entirely around how…
From high school and college to the jobs we had before starting a business, most of us were trained to fit in; keep your head down, follow the rules and don’t give anyone a reason to look at you funny. However, this is terrible advice…
