What’s so hard about caring for a pet that sleeps most of the day, doesn’t have to be taken outside to potty, requires very little space, doesn’t want to get to know you and doesn’t bark? Cat care is a piece of cake…right?
Dropcap version of uppercase letter H in orangee often hear remarks from those in the industry who want their pet care center to be state-of-the-art, of the highest quality and at the level of which no one in their community has ever seen before! And…
In 2001, I heard a presentation by a very wise man named Jim Krack, who was a prominent pet resort owner in Colorado and founder of the American Boarding Kennels Association. His session was called “Do You Want to be Right or Do You Want to be Happy?” The basic premise of his talk involved the frequent mishandling of customer complaints regarding occasional pet injuries or illnesses that can happen while boarding.
