Offering a Health Care Warranty in Your Resort

Offering a Health Care Warranty in Your Resort

In 2001, I heard a presentation by a very wise man named Jim Krack, who was a prominent pet resort owner in Colorado and founder of the American Boarding Kennels Association. His session was called “Do You Want to be Right or Do You Want to be Happy?” The basic premise of his talk involved the frequent mishandling of customer complaints regarding occasional pet injuries or illnesses that can happen while boarding.

Interior Alterations

Interior Alterations

With an Eye on Resale
Physical alterations to an existing building that will house an animal care business are inevitable. Some changes are optional and some may be required. I am often asked if the interior design and alterations to a building being purchased for a boarding / daycare business can be planned in a way that makes it easier to resell the building.

The Barkley Pet Hotel & Day Spa

The Barkley Pet Hotel & Day Spa

The Sky’s the Limit
In today’s world, pets are no longer just pets, they are members of the family. So it’s only natural that when the family takes a vacation, their pets also get to enjoy some fun and pampering.

The Concierge Strategy

The Concierge Strategy

Consistently Thrilling Customers at Your Front Desk
A pet parent walks in the door…ready to be treated with respect and given the attention they deserve. They are excited to be at your facility and happy to see their expectations met, possibly exceeded. They believe in YOU. Instead, they get ignored and ushered into chaos in a blender as your team desperately tries to juggle demands.

Extended Design Program Debuting at Pet Boarding and Daycare Expo

Extended Design Program Debuting at Pet Boarding and Daycare Expo

November 13-16, 2016
If you’re thinking about opening your own facility, adding an additional location, or are even renovating an existing, outdated building, you need to attend Pet Boarding & Daycare Expo East 2016!

5 Benefits of Buying A Pet Care Franchise

5 Benefits of Buying A Pet Care Franchise

Versus Starting from Scratch
Making the transition from pet lover to pet care pro can be rewarding, but it can also be daunting. For those looking to get into the pet boarding and daycare industry, buying into an already successful franchise can offer a jump-start toward business ownership.

Searching for Ideal Profitable Clients?

Searching for Ideal Profitable Clients?

Hopefully you’ve finished up a fabulously busy and profitable summer. Since summer is one of the busiest seasons for overnight pet care, you’ve ‘made hay’ and filled the coffers with lots of revenue so you can finish the year financially strong.

Dog on the Loose

Dog on the Loose

How to Catch Runaway Clients
Catching a loose dog is a skill. It’s something that should be taught during staff orientation and practiced regularly for new employees. Just as a bite stick and a can of sound or spray are kept for emergencies, employees should have access to high value treats in a vest pocket.